If you get any alerts suggesting that WhatsApp stopped responding, hit the Keep waiting option.
When the normal transfer window appears on the screen, disable Airplane Mode. Your phone will alert you the data transfer process is too slow. If the activation or data transfer process seems to get stuck, enable Airplane Mode. Then relaunch WhatsApp on your new phone and try to activate and restore the chat history. The size of the Storage folder on the new phone should roughly be the same as the size of the backup file on the old phone. Navigate to Android Settings, select Applications, tap WhatsApp and select Storage. Go to the Databases folder and locate the msgstore.db.crypt12 file, as well as the latest backup that contains the backup date. Then restore your WhatsApp folder to your new phone by simply copy-pasting it from the SD card, via USB, or from the cloud, depending on the backup method you previously used. Alternatively, you can also use a cloud storage service. On your old phone, copy the WhatsApp directory from Internal Storage to your PC or another external storage device, such as an SD card. Backup WhatsApp locally on your old phone. Uninstall WhatsApp from the new phone and delete the WhatsApp folder from internal storage/SD card storage. This solution is a bit lengthy, but many users confirmed it worked for them. Copy the Chat History From an External Device Use a wireless network to restore your WhatsApp chat. If you’re experiencing bandwidth issues, that might explain why you can’t restore your chat history. If it’s not, plug in the power cable and wait until the battery is fully charged. Then check your battery and make sure it’s fully charged. 
You also need to install the Google Play Services app on your device.
Of course, if you’re trying to restore your chat history on a new phone, that should not be a problem.
Next on the list, check your phone memory and make sure there’s enough free memory available to restore the backup. You need to use the same number and Google account you used when you first created the backup file. WhatsApp: Unable to Restore Your Chats From This Google Drive Backup Quick FixesĪs stated above, double-check your phone number and Google account. In this guide, we’ll explore what solutions you can use to troubleshoot the problem. Unfortunately, your device may sometimes fail to restore your chat history from your Google Drive backup.
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